TCL VoiceProHow To Provide Informational Voice-On-Demand
You no longer need to spend time answering the same questions over and over.
Your callers can select the information they want to hear without waiting.
List your sales items, list your promotions, list your events.
The VoicePro has 99 greetings that you can record for various things. These greetings can be assigned as menu prompts to tell the caller what keys to press. But they can also be used to provide informational messages that your caller can select on demand.
There are also 99 voice mailboxes which have their own greetings. These are in addition to the 99 greetings mentioned above.
What's the difference?
Play Announcements only and return to menu:If you just want to allow the caller to listen to a recorded announcement and then go back to the main menu, you would use one of the system greetings. Do not confuse this with mailbox greetings. System Greetings can be recorded with Function 25 and assigned as menu selections with Function 44.
Say you want your caller to press 5 to get directions to your office. You would record a greeting using Function 25 discussing the way to drive to your office. Let's use greeting number 5 (just to be consistent). Then with Function 44 you would assign menu option 5 to play greeting number 5.
At any time during the playback, your caller can select another option. There is no need to wait for a recording to finish. Callers can dial extensions if they want to talk to someone or they can go back to the main menu and select another menu option.
Play Announcement and take a message:
If you want to let the caller leave a message after listening to an announcement, then use a voice mailbox instead.
In that case you would record your announcement in the greeting of one of the mailboxes. Then you would use Function 44 to assign the desired menu option to use that mailbox. When the caller presses the key you assigned, it will play the greeting in the assigned mailbox and then take a message into that mailbox. If you have any form of message notification enabled for that mailbox, you will be notified as well.
