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Installation procedures for the VP206, VP408 and VP412 are the same for each, and programming works the same for each. The only difference is… The VP206 supports two CO (Phone Company Central Office) lines and six extensions. The VP408 supports four CO lines and eight extensions. The VP412 supports four CO lines and 12 extensions.
The Voice Pro has standard RJ-11 jacks on the back labeled "Line 1" and up. They each handle one line and can be connected directly to the CO line jack on the wall. Connect your phone company Central Office (CO) lines to these jacks. The image at the right shows how a VP206 is connected to two RJ-11 CO jacks. With the VP408 and VP412 you can attach up to four CO lines. 
If you have the CO lines coming in on RJ-14 jacks (two lines in one jack), then you will need to use a line splitter to connect them to the two CO jacks on the back of the Voice Pro, as shown in the image at the left.
The CO lines connected to the Voice Pro must be dedicated to servicing the unit. Do not connect any other phones or equipment to these lines. If you have a security system that requires an outside phone line, that system needs its own dedicated line. Do not allow a security system to share the same phone line with the Voice Pro. Any other equipment sharing the same lines may cause conflicts with the operation of the Voice Pro. You can begin using your Voice Pro in just a few minutes by following these four easy steps:
Wiring ExtensionsThe extension jacks are also RJ-11 and each jack should be used for a single-line phone. You need to run standard twisted-pair telephone cables from each location where to want to have a telephone extension. Typical telephone cable has four conductors. When you open the wall jacks, you should find a mounting plate with four screw terminals, labeled R, G, B, and Y (red, green, black, and yellow). The jacks will also have 2 or 4 individual wires that run from the screw terminals to the modular jack. All the extension ports on the Voice Pro use single-line connections, known as RJ-11. So you will only use the red and green wires for one line from each extension. All the cables should run to the place where you have your Voice Pro. To connect to the Voice Pro you should have RJ-11 Modular plugs on the end of the cables. It is recommended that all your distant extensions and the CO lines terminate with RJ-11 wall jacks. Line them up on the wall. Then use standard telephone wires with RJ-11 plugs on each end to connect the jacks to the Voice Pro. This makes it easy to switch connections if you want to change one physical extension to another. Using Two-line and Four-line PhonesThere is really no purposeful reason for using a multi-line phone with the Voice Pro, because it gives a single-line phone access to all outside lines anyway. But if you want to use two-line phones, and assign two extensions to that phone, you will need to use a line coupler. Plug two short line cords into the jacks on one side of the coupler and into any two individual extension ports on the back of the Voice Pro. Never connect two phones to the same extension port. Plug a long RJ-14 cable into the other side of the coupler and into the jack marked "L1+L2" on the phone. If you have a four-line phone, you can do the same thing for the next two lines, giving the phone four extension numbers. Important: If you use cordless phones for your extensions, you may run into a conflict with the various phones using the same frequency and/or instrument codes. Make sure each cordless phone handset, and its base unit, uses a unique range and code. And also make sure users don't place the handsets into the wrong base units. If you start having strange things happen, then suspect the above. Warning: Do not connect multiple phones to a single Voice Pro extension port. The ring-voltage is sufficient for only one phone per extension port. Installing An External Music SourcePlug the supplied 3.5 mm mono phono plug into the music jack on the real of the Voice Pro. Connect the other end into a headphone jack on your music source. To avoid interference, plug the music source into a different outlet other than the one for the Voice Pro. 
The output from your music source needs to be about 0.7v. Check the user's manual of the device you are using for your on-hold source to be sure it has the proper signal strength. It should be the standard output that is used for headphones. The on-hold volume level is adjusted from the external device. Program function 41 is only used to adjust the volume of the prompts, greetings and voice mail messages. It does not control the volume of your on-hold, which is dependant on the signal strength from your music-on-hold device. Make sure you are using a mono output. If you are using a stereo output, you will only be feeding one channel to the Voice Pro. Many radios have a mono switch which combine the two channels into one. If you are using a CD with a custom on-hold recording, it may only have been recorded on one track. If you use a stereo connection feeding the other track, you will have little or no volume at all. Setting your device to mono mode will correct this problem. Warning: DO NOT plug the music source into an extension port. This will cause permanent damage to your unit. Voice Pro Indicator LightsPWR (red) - Lights up when power is on. IN USE (green) - Flashes when telephone or other connected device is in use. FULL (yellow) - Serves several functions as follows...
System StartupWhen power is first supplied to the Voice Pro, all the Indicator Lights will flash on and off. Do not operate the unit during system startup, which can take anywhere from one to three minutes. The yellow FULL light will flash on and off while the system is running through its testing mode on power up. Extension 10 will ring a number of times to indicate how much memory is installed…two rings if 2 hours are available, three rings if 4 hours are available, and four rings if 8 hours are available. When the system startup is successful and the Voice Pro is ready for use, extension 10 will ring six more times and the yellow FULL light will stop flashing. The red PWR light will remain on, indicating the unit is ready. Note: If power fails or is disconnected from the Voice Pro unit, the yellow FULL light will flash to indicate that it is running on battery power. This will continue until battery power is exhausted, or power is restored. If the internal battery has been preserving the system memory during a power failure, extension 10 will not ring as noted above to indicate how much memory is found available on startup. It will just ring one time to indicate that power has been restored. You can always check how much memory is installed by using Program Function 93. Program Functions will be discussed later. System ResetIf the unit fails to start up after applying power, you can reboot the system by pressing the Reset Button. For safety, the reset button is behind a small hole located on the rear of the Voice Pro unit. The wire of a paper clip works well to press the reset button. This is considered a "hardware system reset" and it will delete all voice mail messages and greetings. It also resets all program functions to their default states, including the time and date. And the system will redo a memory check…extension 10 will ring to indicate how much memory is available, as it does with an initial power up. There is also a "software system reset" which is done with Program Function 99. A "software reset" will reset programming to its default values. The System Password and system greetings will be set to the default as well. However, a "software reset" will preserve mailbox greetings, voice mail messages, and mailbox passwords. Programming FunctionsBelow are a few programming examples to get you started and to show you how easy it is to use the programming functions. Our 2008 version of the manual that comes with the Voice Pro fully describes all program functions. Pick up any extension and press the # key. If the Automated Attendant is enabled, you can also enter programming mode remotely. Just call any line connected to your Voice Pro and press the # key when it answers. The system will announce the date and time and say, "Welcome to Voice Pro. Please enter your password followed by the pound." Once you hear the prompt for the System Password, enter it followed with the # key. The default is 1234#. The system will say, "Password accepted. Please press the desired program number followed by the pound". Now you can enter any of the Program Function codes. You may exit program mode at any time by pressing the star key twice ( * * ). Set the Time
Example: 19# 12# 30# 2# * * ← set time to 12:30 PM
Set the Date
Example: 20# 5# 15# 08# 4# * * ← set date to May 15, 2008, Thursday
Automated Attendant The Auto Attendant is a menu system that allows the caller to select the desired option to route their call or to listen to further information. Calls can be routed to an extension or to a mailbox. If transferred to an extension, that station's phone will ring while the caller hears music on hold (if you connected a music source to the Voice Pro). If there is no answer, the caller will be routed to the extension's mailbox. With a direct transfer to a mailbox, or after an extension does not answer, the caller will hear the personal greeting of that mailbox and then they may leave a message. The Auto Attendant can also play other information to the caller. This is done my assigning and of up to 99 greetings to various menu option keys, and recording the appropriate prompts in the main company greeting. The Auto Attendant does not have to answer the call immediately. You may choose to have the calls ring to extension(s) prior to the Auto Attendant answering the call (Function 30). If you want your calls answered immediately by the Auto Attendant, and not let any extensions ring unless your caller selects an option that rings to an extension, then you need to change the number of rings for the Auto Attendant to zero so that it answers immediately. Follow these steps...
Example:
30# 1# 0# * * ← Answer line 1 immediately (zero rings) 30# 2# 0# * * ← Answer line 2 immediately (zero rings) You also need to make sure you have the Auto Attendant enabled. This is the default setting, so unless you disabled it, you do not need to bother. Program Function 27 is used to enable/disable the Auto Attendant...
Example: 27# 1# * * ← Enable the Auto Attendant
Another thing about the Auto Attendant...If the caller does not dial an extension or mailbox number, the call will be transferred to the operator at station 10. You can disable this and have the system just hang up on the caller if they do not press any keys. This may be necessary if you discover you get a lot of hang up calls to the operator. Disable this as follows…
Example: 39# 2# * * ← Disconnect on caller if no response.
This was just a sampling. There are many functions to give you total flexibility and programming control. They are all explained in the manual in a easy to follow method, to help you make your Voice Pro do what you want it to do. Volume ControlsThe system volume, for both greetings and voice mail messages, can be adjusted in case you later find that it is too low or too loud for your telephone sets. You may select a setting between the ranges of 15-32 with Program Function 41. It is also possible to increase or decrease the volume while listening to a voicemail message from your mailbox by pressing 7 repetitively to decrease the playback volume, or 9 repetitively to increase the playback volume. This temporary adjustment will stay in effect until you leave your mailbox or hang up. Voice Pro Installation and Programming ManualSee the easy-to-follow "Quick Start Programming" section in our complete printed manual that walks you through the entire process with the following details...
Our manual also includes details on Auto Attendant Programming with each of the following methods, so you can choose the one that fits your needs...
All the above guidelines are in our version of the
Voice Pro Installation and Programming Manual.
We include this manual with all units we sell.
If you already had purchased a Voice Pro from another vendor, then you didn't get this
updated manual.
If your unit from another vendor is the latest with 99 mailboxes and
software version 2.021 installed, then you need our updated manual.
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