TCL VoicePro

How Does Music On Hold Work?

When you transfer a caller to another extension, or when they dial an extension or select a menu option that rings to an extension, they will hear music on hold if you had connected a music source.

The VoicePro has a 3.5 mm phono jack on the back to connect a music source. A cable with a 3.5 mm phono plug on each end is included with the VoicePro to connect to your music device.

Connect the cable to the headset output of your CD player, MP3 player or a radio and the other end to the music jack on the back of the VoicePro. See the illustration at the bottom of this page.

The audio from your music source will be heard while the caller is on hold or while being transferred.

Two useful devices described below that can be used for music on hold are the Apple iPod Touch and the Zoom H2 Handy Portable Stereo Recorder. But most any good quality MP3 player will work.

Using the Apple iPod Touch for Music On Hold

The cable we supply fits the iPod Touch headphone jack. The volume output of the iPod is correct for giving you proper volume through the phones while a caller is being transferred or is on hold for any other reason.

You may record an MP3 file with your custom company information to be used for the music on hold. Save this to file to your iPod and select it to play repeatedly by clicking the recycle icon on the top left while it is playing.

Connect the supplied cable to the headphone jack on the iPod and the other end to the music jack on the back of the VoicePro. See illustration at the bottom of this page.

Make a test call and dial an extension. While it's ringing you'll hear the music. Adjust the volume on your iPod to the proper level.

How To Set Up The iPod Touch For Music On Hold

Go your Albums on your iPod Touch and select the Album you want to play. Or select "All Songs." Then click the Shuffle icon if you want all your songs to play randomly. Or if you just want one song to play repeatedly, select it and click the recycle icon on the top left.

If you want to play all the songs you have in your iPod, you may decide to play them in a random order. You can select to play only the songs in a certain album or you can play all the songs on your iPod.

Using the Zoom Mic for Music On Hold

The Zoom H2, available from Amazon, is an MP3 player but it has so many more features useful for recording 360 degrees in two and four channels simultaneously. More than you need for just playing music on hold. But you'll probably end up using it for other tasks too.

Connect the audio cable supplied with your VoicePro to the jack labeled "Phones/Line Out" on the side of the Zoom H2. Connect the other end to the music jack on the back of the VoicePro as shown in the illustration below.

Make a test call and dial an extension. While it's ringing you'll hear the music. Adjust the volume on your Zoom H2 with the Volume Button on its side. You can press this button on either end to increase or lower the volume.

Volume Amplifier

Some devices don't have enough output power to work with the VoicePro and you will either hear no music-on-hold or it will be very low.

The Zoom and iPod Touch work fine but the iPod Nano and some low-cost MP3 players have inadequate volume output.

A solution is to use an amplifier such as the FiiO E5 Headphone Amplifier. This device, sold by Amazon, provides 150mW high fidelity output power.

It has a 3.5 mm jack for connection to your audio source and another 3.5 mm jack for output to the VoicePro. It also includes two cables, one for the source to the amplifier and another for the amplifier to the VoicePro.

It uses a built-in rechargeable battery and includes a cable to connect to the USB port on your computer to charge the battery. You need to let the battery charge before using it.

You can also use the USB port or a USB charger for continuous power without draining the battery.

A USB charger is not included but you can include that in your order from Amazon for pennies more. Well worth it so you never have to worry about the battery in the FiiO Amplifier.

Testing the unit reveals a much louder and more stable sound coming through the VoicePro from the music source.

Illustration of the rear panel jacks

Back of VP206 (6 extensions and 2 incoming lines)

Back of 4-line VoicePro

Back of VP412 (12 extensions and 4 incoming lines)

Learn More About The VoicePro

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