Easy to installSmall Office Business Phone System
Automated Attendant and VoiceMail
 TCL VoicePro
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| TCL VoicePro VP412 4 line 12 extension |
You'll want to start with a friendly and short welcome message... "Thank you for calling Xyz Corporation." Then you'll want to give the caller quick instructions to help guide their call without frustrating them. Such as "For sales press 1, for support press 2." If you have a good reason to provide recorded information, include those options... "For directions to our office, press 3."
Finally you should tell the caller what other things they can do if they know how. For example..."If you know the party you wish to reach, you may enter their extension at any time."
Your phone system is not complete unless you give all callers the immediate opportunity to speak with a live receptionist. Callers who are very busy may not even want to listen to your menu. They just press 0 and you don't want to lose those potential customers.
The VoicePro provides everything you need to do these things professionally with very little cost.
The VoicePro is a multi-line small-office phone answering and PBX system which includes a customizable Auto Attendant, 99 VoiceMail boxes, and up to 12 in-house extensions.
You can transfer calls or set call forwarding of your extension to another location, even to your cellular phone.
Message Notification will alert you with a light on your telephone, stutter dial tone, or by calling your cell phone.
The VoicePro works with your existing standard telephones and phone lines. All extensions include VoiceMail to play the user's custom greeting and take messages.
Record your own company greetings for Day, Night, and Weekend. Set your own schedule. Easily configure the VoicePro from any touch-tone phone. Create a menu of choices for your callers to have quick access to your personnel or listen to recorded information, such as directions to your office.
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VoicePro VP206 2 line 6 extension |
We are the only vender who has created an updated and improved User's Manual for this latest model. It clearly shows you how to program a professional Automated Attendant. So you can buy in confidence from us.
System Requirements
Telephones: Uses standard analog telephones. When you're selecting phones to use with the VoicePro, make sure they work when connected direct to the phone company CO jacks. Proprietary digital phones specific to other vendor's phone systems will not work.Each phone becomes an extension phone in your home or small office. The VoicePro does not require multi-line phones, since the built-in PBX system gives single-line phones access to all lines.
Wiring: If you already have your home or office wired for your standard telephones, this should suffice in most cases. The thing to keep in mind is that you will want all your extensions to lead to a central location where you will place the unit. The CO lines from the phone company should also lead to this same location. It is recommended that all the CO lines have regular RJ-11 jacks so that you can easily connect them to the back of the VoicePro. See below...
Installation is easy! You just connect VoicePro to your phone line(s), plug in the power, and plug in your existing standard touch-tone telephones. Then follow the Quick Start Programming section of our manual. You can program it from any extension or remotely from any phone with password protection.
Back of VP206
Back of VP412
Improved Installation & Programming Manual
Buy the VoicePro from us and we'll include our updated version of the Installation and Programming Manual that we wrote for the new version of the VoicePro.
Our manual literally walks you through the entire installation with an easy-to-follow Quick Installation Guide and detailed programming examples. This manual will help you program your VoicePro easier and with better results.
Service Recommendations
None of the following are required, but allow you to get the most benefit from the VoicePro...Caller ID: The VoicePro passes Caller ID to the individual extensions. This service from your phone company is not required, but is fully supported if you have it.
Line Rollover: Also known as a hunt group. This is recommended so that a busy line will roll over to the next line. This is the only way the VoicePro will be able to receive and handle multiple calls coming in on the same number. All the lines in the Hunt/Rollover Group should be connected to VoicePro. See our blog How To Handle Multiple Callers Without Busy Signals for a full explanation.
Three-Way Calling: The VoicePro has three methods of transferring calls to a remote location. It can use the second line, but 3-way calling allows it to use a single line for transfers as well as forwarding calls to your cell phone or any other number.
Transfer and Clear: Ask your phone company for this recommended service addition. It's included with services known as Centrex or PlexarŽ. It frees a phone line, after a call has been transferred to a remote extension, so that the VoicePro can receive another call on that same line.
VoIP Services: The VoicePro is designed for connection to regular phone lines. If you are using a VoIP service (phone over broadband) you may need a compatible adapter.
