Small Business Phone System
Automated Attendant & VoiceMail

TCL VoicePro VP412 4 line 12 extension

he success of your business is dependant on making a good first impression. When people call you, their first experience is with your automated phone system.

You don't need to spend a lot to get top quality results. With the VoicePro you can get a cheap and inexpensive phone system for $200 that still has all the features of systems that cost thousands.

The difference is that the VoicePro is not a proprietary system. So it works with regular telephones. This actually keeps the cost down because you are not paying for a big name.

When you have your VoicePro connected to your phone lines and your phones connected to it, you will present yourself with a good impression to your callers.

All you need to do is record a good company greeting and setup a few important options for your caller.

You'll want to start with a friendly and short welcome message...

"Thank you for calling Xyz Corporation."

Then you'll want to give the caller quick instructions to help guide their call without frustrating them. Such as

"For sales press 1, for support press 2."

You may also want to provide helpful recorded information, such as... "For directions to our office, press 3."

It also helps to give repeat callers quick options. For example..."If you know the extension of the party you wish to reach, you may enter it at any time."

Callers who are very busy may not want to listen to your menu. They just try pressing 0 and you don't want to lose or frustrate those customers. So it's important to give callers the opportunity to speak with a live person by pressing zero.

The VoicePro is an inexpensive but full-featured phone answering and PBX system. It provides professional call handling with a customizable Auto Attendant. You can easily program the VoicePro using the push buttons on any regular touch tone phone.

Create a menu of choices for your callers to have quick access to your personnel or for them to listen to recorded information, such as directions to your office.

There are two sizes available for any small office or home based business. If you only have two incoming lines then the VP206 is all you need to handle two callers simultaneously. And it has jacks for up to six in-house extension phones.

If you have three or four incoming phone lines, the VP412 will handle up to four callers with up to 12 in-house extensions.

VoicePro VP206 2 line 6 extension

You can record your own company greetings for Day, Night, and Weekend. The day/night auto attendant can be set to your own schedule.

It works with your existing standard telephones and phone lines. Your phones become extensions behind the VoicePro's automated attendant. All extensions include VoiceMail to play your personnel's individual greetings and take their messages.

You can transfer calls or set call forwarding of each extension to another location, even to your cellular phone.

Message Notification will alert you with a light on your telephone, stutter dial tone, or by calling your cell phone with live message alert.

What You Get

The VoicePro contains everything you need. NO computer is required! Just add your own single line telephones for each extension.

• We include a six-foot phone wire for each incoming line to go from your wall jack to the jacks on the unit.
  
  
• We also give you two line splitters in case you have two lines on one jack. These can be used to split the lines into two individual wires that connect the the lines jacks on the VoicePro.
  
  
• You also get two short four-inch wires to use with the line splitters.
  
  
• If you plan to use music-on-hold, you'll find an audio cable in the box with 3.5 mm phono plugs on each end that can be used to connect your music player to the VoicePro.
  
  
• Finally, we give you an easy-to-understand user's manual that was last updated in 2011.

 

Installation Requirements

Installation is easy! You just connect the VoicePro to your phone line(s), plug in the power, and plug in your existing standard touch-tone telephones. Then follow the Quick Start Programming section in the manual. You can program it from any extension or remotely from any phone with password protection.

Telephones: You can use any standard analog telephone. If the phone works when connected direct to the phone company CO jacks then you know it's compatible. Proprietary digital phones specific to other vendor's phone systems will not work. Cordless phones that use digital communication between base and handset are okay. They are still analog from the base to the VoicePro.

Each phone becomes an extension in your home or small office with it's own 2-digit extension number (10 and up). The VoicePro does not require multi-line phones. Since it's a PBX system it gives single-line phones access to all lines.

Wiring: You will want all your extensions to lead to a central location where you will place the unit. The CO lines from the phone company should also lead to this same location. All the CO lines should have regular single line jacks (RJ-11) so that you can easily connect them to the back of the VoicePro, which has a single jack for each line and for each phone as shown in the illustrations below. But we include a line splitter just in case you have two lines in a single jack (RJ-14).



Back of VP206: 6 extensions (10 thru 15), music source, power, 2 incoming lines



Back of VP412: AC adapter plug, 12 extensions, music, and incoming lines



Closeup of 4 incoming CO line jacks and jack for music source on VP412



Closeup of 12 extension jacks (10 thru 21) on VP412

 

Phone Company Service Recommendations

Please review these recommendations, which allow you to get the most benefit from your VoicePro...

Multiple Lines: The only way the VoicePro can handle multiple callers simultaneously is to have additional phone lines. The VP206 will support up to two phone lines for incoming or outbound calls. If you have 3 or 4 lines, the VP412 will support up to four callers simultaneously, either inbound or outbound. If you only have one phone line, your phone service provider can only send one caller to the VoicePro at a time or provide only one dialtone to the VoicePro for outgoing calls.

Caller ID: The VoicePro passes Caller ID to the individual extensions. This service from your phone company is not required, but is fully supported if you have it.

Line Rollover: Also known as a hunt group. This is recommended so that a busy line will roll over to the next line. This is how the VoicePro will be able to receive and handle multiple calls coming in on the same number. All the lines in the Hunt/Rollover Group should be connected to VoicePro. See our blog How To Avoid Busy Signals With Phone Line Rollover for a full explanation.

Three-Way Calling: The VoicePro has three methods of transferring calls to a remote location. It can use the second line, but 3-way calling allows it to use a single line for transfers as well as forwarding calls to your cell phone or any other number.

Transfer and Clear: Ask your phone company for this recommended service addition. It's included with services known as Centrex or Plexar®. It frees a phone line, after a call has been transferred to a remote extension, so that the VoicePro can receive another call on that same line.

Compatible Telephony Modem: This is only a concern if you have your phone service over the Internet. If so, it is important that you read an understand the next section...

Incompatibility with VoIP Services

The VoicePro is designed for connection to regular phone lines. If you are using a VoIP service (phone service via Internet, either over cable or DSL broadband) you may have trouble unless you are using a compatible adapter.

If you have VoIP phone lines, before you buy, read about compatible modem adapters.

Easy-To-Follow Installation & Programming Manual

We personally created a new and improved user's manual which clearly shows you how to create a professional Automated Attendant with the VoicePro.

Our manual literally walks you through the entire installation with an easy-to-follow Quick Installation Guide and detailed programming examples.

This new Installation and Programming Manual was revised in 2011.

30-Day Full Refund

If you aren't satisfied with your VoicePro, simply return it to us within 30 days in original factory packaging for full 100% refund.

One Year Warranty

We will replace or repair your VoicePro if a manufacturer's defect hinders its proper operation up to one year from date of purchase.

Do you have questions?

We recognize the benefit of giving our customers the ability to communicate among themselves and share their user experience with one another. So we created the VoicePro User Support Group as an online community of VoicePro users where you can ask questions and get quick answers from us as well as from other customers.
Go ahead, sign up and give it a try. It's free.

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