Return Policy Q&A

We take great pride in the fact that the telephone products we sell do exactly what we claim they do. If you have any difficulty with any hardware you have purchased direct from us, we will be glad to help you resolve the issues to get it right.

Q I can't make it work as indicated on your web site. What do I do?

A Give us a call or send an email indicating your problem. We will go over things on the phone, or by email if you prefer, until we get you set up right.
Q After spending some time with your techs, I still can't get it working as I had hoped. I want to return the unit for a refund. How do I do that?

A If the unit does not do what we say it does, and if we can't make it work as stated, and you have the proper required phone service. we will issue you an RMA number after proper support is attempted and failed. Call or email us for an RMA (Return Merchandise Authorization) number. Place this number on your shipping label (Attn: RMA 12345) for proper tracking of your return. We will issue you a full refund upon return of undamaged unit in original unmarked manufacturer's packaging.
Q Your product works great and does what you claim, but I changed my mind and would like to return it. How do I get a refund?

A If you change your mind about a purchase that is working as indicated on our site, an RMA for return will be issued within 30 days of purchase and a refund will be made upon return, less a 20% restocking fee.
Q How will I receive the refund.

A Please indicate the reason for the return and place your assigned RMA number on the package mailing label as follows: Attn: RMA 12345. When received, your refund will be issued to the same credit card you used for the purchase.