Return Policy

We take great pride in the fact that the telephone products we sell do exactly what we claim they do. If you have any difficulty with any hardware you have purchased direct from us, we will be glad to help you resolve the issues to get it right.

Q I can't make it work as indicated on your web site. What do I do?

A Give us a call or send an email indicating your problem. We will go over things on the phone, or by email if you prefer, until we get you set up right.
Q I received the product but it is not working. What can I do?

A It is possible that the product was damaged in shipment. Within 30 days, call or email us for an RMA (Return Merchandise Authorization) number. Place this number on your shipping label (Attn: RMA 12345) for proper tracking. Return as instructed. We may request that you return only the damaged part for replacement. Upon receipt we will ship you out a new replacement.
Q I realize the product is not what I thought. I changed my mind and would like to return it. How do I get a refund?

A If you change your mind about a purchase, call or email us for an RMA (Return Merchandise Authorization) number. Place this number on your shipping label (Attn: RMA 12345) for proper tracking of your return. Return all items received with original manufacturer's packaging within 30 days of purchase.

Upon return, we will refund the full amount of your purchase price. If we provided more than one hour of phone support then a 20% restocking fee will be deducted.

Refund will be credited to the same credit card you used for the purchase.
Q What happens if something goes wrong after 30 days?

A We fully protect you with a "One Year Quality Assurance Warranty"... We will replace or repair your VoicePro if a manufacturer's defect hinders its proper operation up to one year from date of purchase.