COMET Documentation
Table of Contents
Copyright © 1986-2009 Stok Software, Inc.
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Section 1 Quick Installation Guide
Introduction
System Requirements
The Software Lock
Copying The Files
DOS and Dialogic Configuration
The Speech Board
Connection to Telephone Lines
COMET Installation Program
Customization
Starting the COMET System
COMET System Files
Section 2 Modules and Subsystems
Introduction
Voice Mail (Subsystem 1)
Automated Attendant (Subsystem 3)
Call Rerouting (Subsystem 4)
Voice On Demand
Playing Announcements (Subsystem 5)
Creating and Changing Announcements
Name Directory (Subsystem 7)
Traffic Tracking (Subsystem 8)
Alternate Language (Subsystem 9)
Talking Classifieds (Subsystem 10)
Utilities (Subsystem 12)
Get four digits into the DID buffer
Speak DID buffer
Get n digits and write to log
Speak last user input
Get phone number for Call Rerouting
Speak CR Reference phone number
Dial DTMF Digits
Selecting Time Modes Remotely
Remote Password Access
Remote Mailbox Supervision
Suspend Mailbox
Unsuspend Mailbox
Turn on/off the Tutorial for a Mailbox
Activate Mailbox
Clear Mailbox
Query Mailbox Status
Account Debit System
Supervisors Tree Menu
Section 3 COMET Application Programming
What Do You Want To Achieve?
Standard Voice Mail
Company Greeting for Standard Voice Mail
Remote Modifiable Company Greeting for VM
Company Greeting for Automated Attendant
Automated Attendant with Single Key Options
Automated Attendant with Pseudo Extensions
Automatic Name Directory
Pseudo Extensions That Transfer Outside
Section 4 TeleTree Menu Programming
Introduction to TeleTree
Menu Trees
TeleTree Creation and Maintenance
Sub-Menus
Functions:
[Operator] Function
[Message] Function
[Append Message] Function
[Back] Function
[Go-tree] Function
[Play Prompt] Function
Subsystems
Customized Audiotex With DID or DNIS
Tree Building Management:
Deleting Trees
Switch to Another Tree
Reorganize
Copy Tree
Join Trees
Rename Tree
Time of Day Processing
Displaying Tree Listings
A Few Good Ideas:
Handling Callers who don't have Touch Tone
Automatic Recycle after Final Category
Tree Option Repetition
Tree Option Cancellation
Summary and Notes
Section 5 Automated Attendant Programming
Introduction
Custom Company Greetings
Alternate Night Greeting
Handling Unanswered Calls
Customized Pseudo Extensions
Single Key Options
Going directly into Voice Mail
Setting up Auto Attendant Parameters
Operator extension
Length of extensions
Pseudo extension to exit
Function after no answer or busy
PBX Control Parameters
Custom Tailored Operator Handling
Same Length Mailboxes and Extensions
Mailbox Pad Character
Adding Extensions
How to Get Your Messages
How to Maintain Your Mailbox Options
Security Code
Greeting Message
Setting Message Notification and Reminder
Complete Tutorial
Privacy Feature
Control Parameters from TeleTree
Section 6 Voice Mail Programming
Introduction
Setting up Voice Mail
Voice Mail Options
Types of Phone Lines
Message Deposit Parameters
Callout and Pager Parameters
Recording and Message Parameters
Class of Service
Types of Mailboxes
User Mailbox
Supervisor Mailbox
Deposit Mailbox
Distribution List Mailbox
Announcement Box
Voice Mail Maintenance Program
Add, Remove, Change Boxes
Add/Remove a range of Boxes
Modify Mailbox Information
Debit Mailboxes
Supervisor Mailbox
One Call Access Limit
Set/Reset Tutor and Suspend
Alternate Language by Mailbox
Distribution Lists
User Mailbox Reports
Setup Authorized Area Codes
Expand Existing Mailbox File
How Message Notification and Reminder Work
Pager Notification
Special Mailboxes
Administrator Deposit Mailboxes
TeleTree Message to Mailbox
Rotary Mailbox
Supervisor Mailbox Functions
Broadcast Bulletins and Mailbox Maintenance
Remote Mailbox Maintenance
Direct Inward Dialing / T-1 DNIS
Control Parameters from TeleTree
Section 7 System Maintenance Program
Main Menu
Specify Tree Names
System Parameters
Teletree Options
Voice Mail Options
Voice Mail Class of Service Options
VM Deposit Parameters
Callout and Pager Parameters
Message Notification Specification
Recording and Message Parameters
Automated Attendant Parameters
Call Rerouting Parameters
Call Traffic Tracking Parameters
PBX Control Parameters
Line Operations
Global System Parameters
Call Progress Parameters
Fine Tuning Call Progress Parameters
Screen Layout Parameters
VM Call Accounting Parameters
Section 8 Voice Mail Call Accounting and Billing
Program Description
Control File Parameters
Billing Control Options
Routine for Billing
Multi-Procedure Reporting
Running VMSTAT on Another Machine
Running VMSTAT over a Network
The Call Accounting Report
Usage Summary Reports
Sample Report Control File
Section 9 Phone System Integration
Direct Inward Dialing (DID) Integration
Integration with Mitel
Integration with Panasonic KX-T1232
Integration with Panasonic DBS
Integration with Toshiba Strata DK-280
Integration with Vodavi and Tie
Centigram Compatibility Mode
Integration with InterTel
Integration with AT&T Partner ACS
Using a RAM drive
Blind Transfer Integration
Programming In-band Command Prefixes and Maps
Programming In-band Call Progress Events
T-1 Installation Instructions
Section 10 COMET System Error Codes
System Error Codes
Runtime Error Codes
Hard Disk Errors
Housekeeping Errors
Other Runtime Error Codes
Startup Errors Displayed on the Screen
Section 11 Voice Mail Users Guide
Logging On For The First Time
How To Get Your Messages
Replying to a Message
Message Redirection
Expired Messages
Messages Received While Accessing Your Mailbox
How to Send a Message
How To Request a Receipt of Delivery
How to Send To a Distribution List
How To Schedule for Future Delivery
How to Get Around
How to Maintain Your Mailbox Options
Change Security Code
Name Identification
Greeting Message
Complete Tutorial
Privacy Feature
How To Be Notified of Messages
Voice Mail Flow Diagram
Section 12 Advanced Usage Topics
Running VMMAINT While The System Is Up
Undocumented Control File Codes
Detection of Fast Busy (Reorder)
Fine Tuning Call Transfers
Booting DOS rather than Windows 9x
System Backup Using Simply Lantastic
Section 13 COMET System Prompts
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