Contact Caller™
AutoDialer IVR Software for Dialogic
Now eight ports for $99
Contact Caller is a Programming toolkit for the development of Interactive Voice Response (IVR) applications with a built in
script based language and is expandable to 32 lines. It includes a ready-to-use Autodialer for Telemarketing and other Message Delivery applications. It also runs applications such as Order Entry and Information Inquiry, both inbound and outbound.
Good things don't go away. Contact Caller used to sell for $200 per line when DOS was popular.
Now get a trusted, powerful IVR Script Language Processor, with ready-to-use applications, for a fraction of the original cost.
Now you get an eight-port system for only $99.
Each four-port increment is $99.
See System Requirements below for details of what you need to run Contact Caller.
Ready-to-Use Applications
The Contact Caller package includes
ready to run full-working programs for
the following applications...
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Order Entry
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Information Inquiry
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Outbound Message Delivery
Outbound Message Delivery can be used for...
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Sales lead generation
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Event Notification
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Outbound telemarketing
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Automated cold call selling
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Fundraising
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Surveys, Opinion polls
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Debt Collection
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Announcement delivery
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Emergency notification
Contact Caller can auto dial a phone list you load from an ASCII file
or a list of 10,000 numbers generated for you by Contact Caller under
a chosen exchange prefix.
You can let Contact Caller run continuously, or during a specified
time period. It will make calls on all available lines, until all numbers
in the list are completed. Busy and no answer calls will be repeated
until successful. The status of calls is available in a log.
You can run different Contact Caller applications on different phone lines
at the same time on the same machine. You can even mix inbound and outbound
applications running at the same time.
The Outbound Message Delivery program included is a good example of
how Contact Caller can handle inbound and outbound simultaneously.
This program allows a supervisor to call in on a designated supervisor
line to record or change the outgoing message, as well as start and stop
the processing remotely.
Benefits
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Make calls for business contacts during the best time periods.
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Answer calls and handle in any way desired.
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Run multiple inbound applications on the same machine.
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Send messages to entire groups of people.
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Get answers to surveys for statistical analysis.
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Eliminate loss of time and money calling lists of numbers.
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Continually make calls without fatigue on up to 64 lines at once.
Features
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Auto dial phone numbers loaded from ASCII text file.
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Auto dial 10,000 numbers generated under exchange prefix.
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Call progress support: busy and no-answer retries.
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Answering machine detection and processing.
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Get caller response via touch tone or voice.
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Allows input of both numeric and alpha data.
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Caller entries and other data can be written to DOS files.
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Files may be accessed to provide information to the caller or to verify caller input.
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Callout activity during specified time period.
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Up to 64 phone lines supported for simultaneous processing.
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VBase/40 type prompt editing functions included.
IVR Programming
You don't have to get involved with programming when you use the applications
provided. But if you have a programming background, you can use Contact
Caller to make your own voice applications,
since Contact Caller processes its own high-level
script based language.
One of its most powerful features as a language, is that it can speak numbers,
letters, dates, prompts, and recorded messages.
And you can imbed any of these between other recorded prompts to speak
complete sentences. This allows Contact Caller to provide custom information
to its callers, both inbound or outbound.
This language makes Contact Caller a programming tool
for the development of inbound and outbound Interactive Voice Response (IVR)
applications. You can even modify the programs included since we give
you the source code.
Contact Caller's language has a powerful and effective Command Set...
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Absolute or conditional branch.
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Conditional branch by function value, timeout, invalid input, variable values.
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Get input (alpha or numeric).
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File read, write, lookup, rename, delete, find, seek, binary search.
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Speak numbers, letters, dates, prompts, recorded messages.
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Numeric computation.
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String manipulation.
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Up to 128 local variables for each call session as well as 128 global variables.
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Special variables provide time, date, and other useful system related data.
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Voice messages from a caller can be recorded, played, or deleted.
Complete Documentation
The complete Contact Caller documentation is
on-line
and it fully explains how to use the ready-to-run
Outbound Message Delivery Program for purposes such as Telemarketing,
Automated Cold Call Selling, Event Notification and Emergency Notification.
It also includes sample screens, and detailed programming information
for those who want to use the phenomenal power of Contact Caller's
high-level script based language to create their own applications or modify those supplied.
If you prefer a printed manual, you can order a 168-page printed Contact Caller Programming Manual
direct from our publisher.
Contact Caller System Requirements
- An IBM compatible 286, 386, 486 or Pentium with one free ISA slot for 4 lines.
- Five megabytes of free hard drive space for program and data files.
- The computer needs only four megabytes RAM.
- One GigaByte of hard drive space provides 83 HOURS of recorded messages.
- MS-DOS version 5.0 or later, or Windows 95/98 booted in MS-DOS mode.
- Dialogic Voice Processing board as noted below.
Contact Caller is MS-DOS based and requires a x86 or Pentium computer that boots into DOS.
Why MS-DOS? Because Contact Caller is a multitasking application that handles up to 64 lines
simultaneously, and it does its best when not being interrupted by the operating system
for the processing of other tasks.
For systems over 12 lines, the computer needs a parallel port for a dongle (software lock).
The hard drive holds one hour of recorded messages for each 12 megabytes. That's 83 HOURS of speech recording per GigaByte.
Dialogic Boards Supported
Contact Caller works with the following Intel-Dialogic ISA boards:
D/21B, D/21D, D/41B, D/41D, Dialog/4 or a D/121B.
The 12 line D/121B requires an LSI/120 Loop Start interface with a
Station Adapter providing 12 RJ-11 jacks.
T1 interfacing for 24 lines requires two D/121B boards
with a DTI/211 T1 interface board.
Auto Dialer Laws and Regulations
According to the FCC, it is legal to make automated calls if placed with the receiver's prior consent, regarding a tax-exempt non-profit organization, or from a person or organization with which the receiver has an established business relationship. An established business relationship exists if an inquiry or purchase was made, or there was a transaction regarding your products or services. If using Contact Caller for Cold Calling, check with your own local laws for compliance regulations.
D I S C L O S U R E
It is the Customer's responsibility to abide by any laws defined by the state
in which they will use this product. Stok Software, Inc. is not responsible
for damages to the customer incurred by failure to abide by and state
and/or federal laws. Please refer to the Telephone Consumer Protection
Act of 1991 for FCC laws regarding telemarketing. You may visit their
website at http://www.fcc.gov/cgb/consumerfacts/tcpa.html .
Please refer to your
state Attorney General or other applicable offices for telemarketing
regulations pertaining to your individual state.
The Federal Government and various State laws, place restrictions on
the commercial use of ADAD's. The Telephone Consumer Protection Act
("TCPA") 47 U.S.C. § 227 prohibit the use of automatic dialers (or ADAD's)
for the delivering of pre-recorded telephonic messages to homes and
businesses without the express prior consent of the called party.
Most state laws that prohibit the use of ADAD's, have restrictions that
apply to commercial solicitation only, and specifically applies to all
commercial solicitation intended to be received by telephone customers
within the state that has the law. Furthermore, when a consumer or
business purchases ADAD equipment for resale, they are obligated to
disclose restrictions on the use of ADAD's.
Failure to make proper disclosures constitutes an omission of the
facts which is material to the purchaser's decision to purchase the
ADAD equipment. A material omission is an unfair and deceptive act
or practice in trade or commerce, and is also an unfair method of
competition in violation of the Consumer Protection Act.
When Contact Caller is used with the required Dialogic boards, it complies
with FCC part 68 Registration No. EBUSA-65588-VM-E in the USA and
DOC: 885-4452A in Canada.
Order Contact Caller Online
Enter your order on-line and receive download instructions within 24 hours!
No dongle required for 4 or 8 lines.
You may order extra lines in 4 port increments.
A dongle will be shipped to you for larger systems.
Includes 30 days of email support.
Click on Purchase/Download in the link list at the top of this page.
You can also order a 168 Page printed Programming Manual for Contact Caller direct from our publisher.
Just click on Printed Manual under the "Support" tab at the top of this page.
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