Contact Caller™
AutoDialer IVR Software for Dialogic

Contact Caller is a Programming toolkit for the development of Interactive Voice Response (IVR) applications with a built in script based language and is expandable to 32 lines. It includes a ready-to-use Autodialer for Telemarketing and other Message Delivery applications. It also runs applications such as Order Entry and Information Inquiry, both inbound and outbound.

Before you go any further...

Contact Caller is MS-DOS Based Software. We developed Contact Caller back in the 1980's to run on MS-DOS based computer systems. If you are not familiar with MS-DOS or with systems using the Dialogic platform, then we'd like to save you some time as this is not what you are looking for. We have a review of Telemarketing Auto-Dialers in our blog section.

If you want a Dialogic/DOS solution, read on...

Why do we still sell an old product like this? We leave it on the market because we have a following of turnkey system installation techs who continue to need or expand Contact Caller applications.

Good things don't go away. Contact Caller used to sell for $200 per line when DOS was popular. Now get a trusted, powerful IVR Script Language Processor, with ready-to-use applications, for a fraction of the original cost. Now you get an eight-port system for only $99. Each four-port increment is $99. See the System Requirements below for details of what you need to run Contact Caller.  

Contact Caller System Requirements

• An IBM compatible 286, 386, 486 or Pentium with one free ISA slot for 4 lines.
• Five megabytes of free hard drive space for program and data files.
• The computer needs only four megabytes RAM.
• One GigaByte of hard drive space provides 83 HOURS of recorded messages.
• MS-DOS version 5.0 or later, or Windows 95/98 booted in MS-DOS mode.
• Dialogic Voice Processing board as noted below.

Contact Caller is MS-DOS based and requires a x86 or Pentium computer that boots into DOS. Why MS-DOS? Because Contact Caller is a multitasking application that handles up to 64 lines simultaneously, and it does its best when not being interrupted by the operating system for the processing of other tasks.

For systems over 12 lines, the computer needs a parallel port for a dongle (software lock). The hard drive holds one hour of recorded messages for each 12 megabytes. That's 83 HOURS of speech recording per GigaByte.

 

Dialogic Boards Supported

Contact Caller works with the following Intel-Dialogic ISA boards: D/21B, D/21D, D/41B, D/41D, Dialog/4 or a D/121B.

The 12 line D/121B requires an LSI/120 Loop Start interface with a Station Adapter providing 12 RJ-11 jacks. T1 interfacing for 24 lines requires two D/121B boards with a DTI/211 T1 interface board.

 

Ready-to-Use Applications

The Contact Caller package includes ready to run full-working programs for the following applications...

1. Order Entry
2. Information Inquiry
3. Outbound Message Delivery

Outbound Message Delivery can be used for...

• Sales lead generation
• Event Notification
• Outbound telemarketing
• Automated cold call selling
• Fundraising
• Surveys, Opinion polls
• Debt Collection
• Announcement delivery
• Emergency notification

Contact Caller can auto dial a phone list you load from an ASCII file or a list of 10,000 numbers generated for you by Contact Caller under a chosen exchange prefix. You can let Contact Caller run continuously, or during a specified time period. It will make calls on all available lines, until all numbers in the list are completed. Busy and no answer calls will be repeated until successful. The status of calls is available in a log.

You can run different Contact Caller applications on different phone lines at the same time on the same machine. You can even mix inbound and outbound applications running at the same time.

The Outbound Message Delivery program included is a good example of how Contact Caller can handle inbound and outbound simultaneously. This program allows a supervisor to call in on a designated supervisor line to record or change the outgoing message, as well as start and stop the processing remotely.

 

Benefits

• Make calls for business contacts during the best time periods.
• Answer calls and handle in any way desired.
• Run multiple inbound applications on the same machine.
• Send messages to entire groups of people.
• Get answers to surveys for statistical analysis.
• Eliminate loss of time and money calling lists of numbers.
• Continually make calls without fatigue on up to 64 lines at once.

 

Features

• Auto dial phone numbers loaded from ASCII text file.
• Auto dial 10,000 numbers generated under exchange prefix.
• Call progress support: busy and no-answer retries.
• Answering machine detection and processing.
• Get caller response via touch tone or voice.
• Allows input of both numeric and alpha data.
• Caller entries and other data can be written to DOS files.
• Files may be accessed to provide information to the caller or to verify caller input.
• Callout activity during specified time period.
• Up to 64 phone lines supported for simultaneous processing.
• VBase/40 type prompt editing functions included.

 

IVR Programming

You don't have to get involved with programming when you use the applications provided. But if you have a programming background, you can use Contact Caller to make your own voice applications, since Contact Caller processes its own high-level script based language.

One of its most powerful features as a language, is that it can speak numbers, letters, dates, prompts, and recorded messages. And you can imbed any of these between other recorded prompts to speak complete sentences. This allows Contact Caller to provide custom information to its callers, both inbound or outbound.

This language makes Contact Caller a programming tool for the development of inbound and outbound Interactive Voice Response (IVR) applications. You can even modify the programs included since we give you the source code. Contact Caller's language has a powerful and effective Command Set...

• Absolute or conditional branch.
• Conditional branch by function value, timeout, invalid input, variable values.
• Get input (alpha or numeric).
• File read, write, lookup, rename, delete, find, seek, binary search.
• Speak numbers, letters, dates, prompts, recorded messages.
• Numeric computation.
• String manipulation.
• Up to 128 local variables for each call session as well as 128 global variables.
• Special variables provide time, date, and other useful system related data.
• Voice messages from a caller can be recorded, played, or deleted.

 

Complete Documentation

The complete Contact Caller documentation is on-line and it fully explains how to use the ready-to-run Outbound Message Delivery Program for purposes such as Telemarketing, Automated Cold Call Selling, Event Notification and Emergency Notification. It also includes sample screens, and detailed programming information for those who want to use the phenomenal power of Contact Caller's high-level script based language to create their own applications or modify those supplied.

If you prefer a printed manual, you can order a 168-page printed Contact Caller Programming Manual direct from our publisher.

Order Contact Caller Online

Enter your order on-line and receive download instructions within 24 hours! No dongle required for up tp 16 lines. A dongle will be shipped to you for larger systems. Your purchase includes 30 days of email support. You will be able to download Contact Caller soon after purchasing. You will receive download instructions within 24 hours of payment.

If you prefer a printed manual rather than viewong the documentation on-line, Contact Caller Programming Manual direct from our publisher.  

Disclosure of Federal Laws, Regulations, and
State Restrictions on use of Automated Dialers

According to the FCC, it is legal to make automated calls the receiver of those calls has previously consented, or if it is from a tax-exempt non-profit organization, or if the originator of the calls has an established business relationship with the recipient. A business relationship exists if the recipient of the calls had previously made an inquiry or a purchase. Any transaction regarding your products or services will extablish a business relationship.

When using any Automated Dialers, it is your responsibility to abide by any laws defined by the state in which you will use this product. Stok Software, Inc. is not responsible for damages incurred by failure to abide by and state and/or federal laws. Please refer to your state Attorney General or other applicable offices for telemarketing regulations pertaining to your individual state.

The Federal Government and various State laws, place restrictions on the commercial use of ADAD's. The Telephone Consumer Protection Act ("TCPA") 47 U.S.C. § 227 prohibit the use of automatic dialers (or ADAD's) for the delivering of pre-recorded telephonic messages to homes and businesses without the express prior consent of the called party. Most state laws that prohibit the use of ADAD's, have restrictions that apply to commercial solicitation only, and specifically applies to all commercial solicitation intended to be received by telephone customers within the state that has the law.

In the area of telemarketing and soliciting, there are Federal or State restrictions which you must abide by, and we suggest you obtain a copy of any state and local laws which may be applicable to you. Federal regulations governing "Cold Call Solicitation" come under the guidelines of the Telephone Consumer Protection Act of 1991.

When Contact Caller is used with the required Dialogic boards, it complies with FCC part 68 Registration No. EBUSA-65588-VM-E in the USA and DOC: 885-4452A in Canada.