How to set up Vonage® to work as a PBX

I get a lot of calls from Vonage® phone service users who want to know how to have an Automated Attendant feature on their Vonage Network service with multiple voice mailboxes.

There are two basic methods...

One is with a virtual service hosted by a service provider such as iTeleCenter™ which includes unlimited calls and a Toll-Free main number to your custom Virtual PBX menu.

Another method is with your own PBX equipment in-house. But you need to be careful with this as some PBX's are not compatible with all VoIP adapters.

One such PBX is the VoicePro, a low-cost Small Business Telephone System which includes an Auto Attendant, VoiceMail with 99 mailboxes, and a PBX with up to 12 in-house extensions.

We tested the VoicePro on the Vonage Network and we have found no problems when using the Vonage® V-Portal™ Phone Adapter (Model VDV21-VD).

When using an in-house PBX such as the VoicePro you can program it to transfer incomming calls to a cell phone or any other number by using the standard hook-flash feature supported with Vonage.

In order to free up the line after transferring a caller, the PBX should be programmed to hook-flash and dial #90 followed by the destination number, then another #. Then go back on-hook so the line is free for the next incoming call. When programming the VoicePro, use the Centrex method for call transferring and include the #90 in the dialing string.